Help & FAQs

Delivery

All products are available for delivery only, collection is not possible, sorry.

Items are either dispatched direct from suppliers on our behalf, or are ordered in to be dispatched from our fulfilment centre.

Dispatch times are shown on the product page, items available on backorder will have extended dispatch time.

Delivery time will vary depending on shipping methods available at checkout.

Please ensure a complete and accurate delivery address is provided at checkout; for buyer/seller protection reasons we cannot amend this once the order has been confirmed. 

All items are sent with tracked delivery services, we'll email you with details once dispatch has been confirmed. Please use the delivery company's website to track your delivery and to make any alternative arrangements. 

Payments & Refunds

Payments are processed securely by PayPal. You can either log into a current PayPal account, or you can pay with a credit/debit card as a guest. We will be working on adding more payment options at checkout soon. 

Refunds will be paid back to the payment method used at checkout.