Shipping & Delivery Policy

1. UK mainland delivery

We offer free standard delivery to most UK mainland addresses on products where free UK mainland delivery is displayed.

Where an extra charge applies because of product size, weight, destination or delivery method, it will be shown or clearly communicated before the order is completed. Remote, offshore and non-mainland destinations may have additional charges or longer transit times.

2. Dispatch time and delivery time

The estimated dispatch time is shown on the product page wherever available, for example 'Dispatched within 1 working day' or 'Dispatched in 4-6 working days'.

Dispatch time is the expected period before the item leaves the relevant supplier or fulfilment facility. It is separate from the courier's delivery transit time. Working days normally exclude Saturdays, Sundays and UK public holidays.

3. Where orders are dispatched from

Shop4AllParts works with a network of established automotive suppliers and manufacturers. Some products are dispatched directly by a supplier on our behalf. Others are ordered into our fulfilment facility and then dispatched to the customer.

Different products in the same order can therefore have different dispatch estimates.

4. Orders containing multiple products

If an order contains products supplied from different locations, items may be dispatched separately. The customer may receive more than one parcel and tracking number.

Where we choose to split an order, the customer will not be charged additional standard shipping solely because of that split.

5. Delivery estimates

Once an order has been dispatched, delivery time depends on the destination, courier and shipping method. Courier estimates are provided in good faith but are not guaranteed unless the customer has purchased a service expressly described as guaranteed.

Nothing in this policy limits statutory rights relating to delivery. Where no different delivery period has been agreed, applicable consumer law may require delivery without undue delay and within 30 days after the contract is made.

6. Tracking

We use tracked courier services wherever available. Once tracking is supplied, it will normally be sent to the email address used for the order. Tracking can take several hours after dispatch to become active on the courier's website.

7. Delivery address

Customers must provide a complete and accurate delivery address at checkout. For payment-security and buyer-protection reasons, we may be unable to change it after the order is confirmed.

If an error is noticed, the customer should contact us immediately. We will try to help, but an amendment cannot be guaranteed after processing or dispatch has started.

8. Remote and offshore UK destinations

Extra charges or longer transit times may apply to Northern Ireland, the Scottish Highlands and Islands, Isle of Man, Isle of Wight, Channel Islands and other locations treated as remote or offshore by the selected courier.

Where possible, any applicable charge will be shown before checkout. If a courier later identifies an exceptional surcharge that could not reasonably have been calculated in advance, we will contact the customer before dispatch. The customer may proceed or cancel the affected order for a full refund.

9. International delivery

Many products can be shipped internationally using DHL Express or another suitable tracked courier. Availability and price depend on destination, dimensions, weight and product type. Where available, the delivery charge will be shown before payment.

Certain items may be excluded because of manufacturer, customs, courier, export, hazardous-goods or safety restrictions. Oils, aerosols, batteries and other regulated products may have limited destinations or services.

10. Customs duties and import taxes

For delivery outside the United Kingdom, destination-country customs duties, import VAT, brokerage fees and local taxes may apply. Unless checkout states that these charges are prepaid or included, they are the recipient's responsibility.

Shop4AllParts does not control foreign customs charges or clearance times. Customers should check local import requirements before ordering.

11. Backorders and availability changes

Products available on backorder normally have a longer dispatch estimate. If availability changes materially after purchase, we will provide an updated estimate wherever possible.

If the revised timescale is unsuitable, the customer may request cancellation of the affected item before dispatch and receive a full refund.

12. Delivery delays

Delays may occur because of severe weather, transport disruption, courier congestion, customs clearance, strikes, public holidays, supplier delays or incomplete delivery information.

If we become aware of a significant issue, we will make reasonable efforts to keep the customer informed and resolve it. This does not limit the customer's statutory remedies.

13. Damaged parcels

If a parcel arrives visibly damaged, the customer should photograph the external packaging before opening it wherever practical. If the product is damaged, contact us promptly with photographs of the item, packaging and shipping label.

We will investigate and provide an appropriate remedy in accordance with the Returns and Refund Policy and the customer's statutory rights.

14. Missing or lost deliveries

If tracking has not progressed for an unusual period, contact us so that we can investigate with the courier.

If tracking shows 'delivered' but the parcel cannot be located, first check the delivery area, any courier-designated safe place, household members, neighbours and reception areas. If it remains missing, contact us promptly.

15. Failed delivery and returned parcels

Customers should make reasonable arrangements to receive the shipment and follow the courier's tracking instructions for redelivery or collection.

If a parcel is returned because an incorrect address was supplied, delivery was repeatedly refused, or collection/redelivery was not arranged, reasonable additional shipping costs may apply before it is sent again. This does not affect statutory rights.

16. Collection

Shop4AllParts operates as an online delivery business. Collection from the Birmingham premises is not currently available, and the premises are not open for customer collection.

17. Questions about delivery

If a part is urgent, large, heavy or intended for international delivery, contact us before ordering so we can check availability and suitable delivery options.